State Farm® Insurance Agent Matt Wills
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Paula Matthews
November 6, 2024
5
out of
5
rating by Paula Matthews
"I love being insured by them. They treat you well, they're on top of their stuff. They follow up on something when they say they will."
We responded:
"Paula, thank you so much for your wonderful review! I'm glad to know you feel well-treated and appreciate our follow-up efforts. It's great to hear that our team is meeting your expectations. If you ever need anything, we're always here to help! - Matt Wills - State Farm Insurance Agent, Allen, TX"
FRANK
November 1, 2024
5
out of
5
rating by FRANK
"Karen McDonald was the absolute best . She assisted me in finding the correct insurance policy for my home. She walked me through the each ste and made the process as easy as possible. Highly recommending her to my friends and family."
We responded:
"Frank, thank you for your wonderful review! I'm happy to hear that Karen was able to assist you in finding the right insurance policy for your home. It's great that she made the process straightforward and easy for you. We appreciate your recommendation and are always here to help with any future needs. - Matt Wills - State Farm Insurance Agent, Allen, TX"
mia grey
September 26, 2024
5
out of
5
rating by mia grey
"Jordan did an amazing job selling auto insurance to me. She was kind, professional, and made the process quick and easy. Would recommend this office to my family and friends!"
We responded:
"Thank you, Mia, for your wonderful review! I'm glad to hear that Jordan provided you with such a kind and professional experience while helping you with your auto insurance. We appreciate your recommendation and look forward to assisting your family and friends in the future. If you need anything else, don't hesitate to reach out. - Matt Wills - State Farm Insurance Agent, Allen, TX"
D Valdez
August 28, 2024
5
out of
5
rating by D Valdez
"Had a great experience at Matt’s State Farm location! Everyone was very helpful."
We responded:
"Thank you, D Valdez, for your positive feedback. I'm glad you had a great experience at our office and found our team helpful. We're always here to assist you with any future needs. - Matt Wills - State Farm Insurance Agent, Allen, TX"
Alan Finn
August 26, 2024
5
out of
5
rating by Alan Finn
"Changing insurance is something I don’t do often because it’s a pain however, Eric ensured the process was smooth and pressure free. He patiently reviewed my current coverage and made sure it matched up with my new policy. Eric took the time to explain subtle differences as well as how to take advantage of plans to save additional money with car insurance. If you’re looking to move to State Farm, Eric in Matt Wills’ agency is your guy!"
We responded:
"Alan, thank you for your positive review. I'm glad Eric made the process of changing insurance smooth and pressure-free for you. It's great to know he took the time to review your coverage and explain the differences, helping you save money on your car insurance. We appreciate your recommendation and are here for any future needs or questions. - Matt Wills - State Farm Insurance Agent, Allen, TX"
Brenden Meier
August 21, 2024
5
out of
5
rating by Brenden Meier
"Been with state farm for years and this office has been great. Jordan sold me my home insurance and was very knowledgeable. Highly recommended."
We responded:
"Brenden, thank you for your kind words and for being a loyal State Farm customer for years. I'm glad to hear that Jordan provided knowledgeable assistance with your home insurance. Your recommendation means a lot to us. If you ever need anything else, our office is here to help. - Matt Wills - State Farm Insurance Agent, Allen, TX"
Jessie Gerhart
August 21, 2024
5
out of
5
rating by Jessie Gerhart
"This office does a great job taking care of their customers! I worked with Jordan and she made the process easy from start to finish."
We responded:
"Jessie, thank you for your positive feedback! I'm glad to hear that Jordan made the process easy for you. We appreciate your trust in our office and look forward to assisting you with any future needs. - Matt Wills - State Farm Insurance Agent, Allen, TX"
cheyanne mckinzie
August 21, 2024
5
out of
5
rating by cheyanne mckinzie
"I am extremely happy with State Farm and my experience. Jordan did an amazing job selling car insurance to me. I would definitely recommend this office to anyone I know for now on. They have amazing people there."
We responded:
"Cheyanne, thank you for your positive feedback! I'm glad to hear that Jordan did an amazing job assisting you with your car insurance. We appreciate your recommendation and are grateful to have such a wonderful team. If you need any further assistance, feel free to reach out. - Matt Wills - State Farm Insurance Agent, Allen, TX"
Emily Lama
August 19, 2024
5
out of
5
rating by Emily Lama
"Very pleased to work with Olivia, she is very diligent and always responsive. Excellent service!"
We responded:
"Emily, thank you for your kind review. I'm glad to hear that Olivia provided diligent and responsive service. Your satisfaction is important to us. If you need any further assistance, please feel free to reach out. - Matt Wills - State Farm Insurance Agent, Allen, TX"
Huy Le
August 7, 2024
5
out of
5
rating by Huy Le
"The agent I worked with was friendly and professional. The process was quick and neat."
We responded:
"Hey Huy, thanks for the awesome review! I'm glad you found the process quick and neat, and that our agent was friendly and professional. If you need anything else, feel free to reach out! - Matt Wills - State Farm Insurance Agent, Allen, TX"
Subhransu Padhi
August 5, 2024
5
out of
5
rating by Subhransu Padhi
"Olivia is the best in business and Matt Wills have been wonderful in helping me with my insurance needs. I will recommend them to anyone looking for insurance."
We responded:
"Hey Subhransu, Thanks a ton for your awesome review! I'm so glad Olivia and our team could help with your insurance needs. Your recommendation means a lot to us! If you ever need anything else, we're here for you. - Matt Wills - State Farm Insurance Agent, Allen, TX"
Marjan Sadeghi
August 5, 2024
5
out of
5
rating by Marjan Sadeghi
"Our experience with Karen to buy our new home insurance was great! She is so patient, caring, and I liked the way she explained everything on the quote. She offers us a really good deal, I can say the best offer we received after a week of shopping around!"
We responded:
"Hi Marjan! I'm so glad to hear about your positive experience with Karen! She's truly an asset to our team, and it's wonderful to know she provided you with such great service and a fantastic deal on your new home insurance. If you have any more questions or need further assistance, we're here for you! - Matt Wills - State Farm Insurance Agent, Allen, TX"
H M
August 2, 2024
5
out of
5
rating by H M
"I would like to share my experience with Matt Wills - State Farm office!! I have been a State Farm customer for almost 20 years and with Matt Wills for many, many years and have had nothing but the most amazing experience with the office! Olivia is the BEST ... so amazing to work with and accommodating!! I'm so impressed by the quality of service this office brings!! If I could give 10 stars, I would!! Customer service is not like what it used to be but Matt Wills, Olivia and the rest of the office ... they have the best customer service and quality of service!! I'm a very happy customer!! : )"
We responded:
"Hey H M, Wow, thank you so much for your amazing review! We're so glad to have had you as a loyal customer for almost 20 years! Olivia and the rest of our team are truly dedicated to providing the best customer service, and it's wonderful to know that you feel so happy with our service. Your kind words mean a lot to us! If you ever need anything, we're always here to help! - Matt Wills - State Farm Insurance Agent, Allen, TX"
Sahana S
April 17, 2024
5
out of
5
rating by Sahana S
"I was at the DMV office to renew my temp license plate. I found out my insurance was set to expire on the 20th day but they required a full 30 day coverage to renew my license plate. I called Eric and he was immediately accessible over the phone, and was able to email me an updated insurance card that was accepted at the DMV office. I appreciated that immediate accessibility, super responsiveness and quick turn-around so much especially when it was time sensitive! So I did not have to wait, or come back to the DMV that was 20 min drive from home. Thank you for your super service!"
We responded:
"Sahana, It's great to hear that Eric was able to provide you with such prompt and helpful service when you needed it most. We understand how important it is to have timely assistance, especially in situations like yours where time is of the essence. We're glad that Eric was immediately accessible and able to provide you with an updated insurance card that allowed you to renew your license plate without any hassle. Thank you for sharing your positive experience, and please don't hesitate to reach out if you need anything else in the future! - Matt Wills - State Farm Insurance Agent"
Lyndsey Normand
April 15, 2024
5
out of
5
rating by Lyndsey Normand
"Eric is the bomb."
We responded:
"Lyndsey, we appreciate the shoutout for Eric! - Matt Wills - State Farm Insurance Agent, Allen, TX"
John Batista
April 15, 2024
5
out of
5
rating by John Batista
"Eric provided a very friendly experience. Detailed explanation on all the options"
We responded:
"John, thank you for acknowledging Eric's friendly service and detailed explanations of all the options available. He's committed to providing a positive and informative experience for our clients, and we're glad you had a great interaction with him! - Matt Wills - State Farm Insurance Agent, Allen, TX"
Alisa Rogic
April 15, 2024
1
out of
5
rating by Alisa Rogic
"I’m sad to say that after 20 years with State Farm (in Dallas, Denver and back in Dallas) I am leaving them as a customer and it is due to the lack of care and poor management of this office. Personally I’m in customer service industry and I do all that is in my power to be kind to people and not write negative reviews but I feel people need to be warned. I was in an accident on 4/1 and not a single person from this office called to see if I needed any assistance. The adjuster who was assigned to my claim spoke with me only once despite of the numerous messages that were left. All paperwork for total loss was signed as soon as it was received on 4/8 and they sent a payment to my lender to pay the car off but remainder of the payment that went to me wasn’t sent until 4/12 after my numerous calls. But they canceled my rental for 4/15 so I had 3 days to finalize my purchase of the new vehicle. When I called for extension I was told they can’t to anything only adjuster can who refused to call me back. When I called my agent for the assistance as I’ve never lost a vehicle, besides leaving a message to the adjuster, they advised me to cancel my insurance on the lost vehicle despite having a rental. I finally purchased my vehicle but due to the “system failure” they were not able to finalize my new policy that they quoted me at $244 per month. They advised me to call every two hours on Saturday until finally telling me to call my agent Monday. When I did and when I asked why I was advised to cancel a policy that could have carried for a few days on my new vehicle no apology or ownership was shown. I was faced with excuses. They proceeded to tell me that they can’t see the quote given to me over the weekend and requested my VIN number. Few moments later they said oh well they quoted you incorrectly and your actual monthly payment is $301. Thank you but no thank you. I’m sad that people in this office found no need to own their mistakes and failure of their company that prevented me from obtaining a policy over the weekend. There was no question of what can we do to keep you as a customer. They were just fine with me leaving after so many years. Now GEICO who has better service, more perks on their app and better follow through has gained my business even though they are a bit higher."
We responded:
"Alisa, thank you for sharing your experience. I apologize for any inconvenience caused. It's important to note that the interactions you mentioned primarily involved the corporate office, not my agency. Nonetheless, your feedback is valued, and I'll ensure it's forwarded appropriately. We sincerely apologize for any frustration you've experienced throughout this process. We are also deeply saddened to have you leave our agency. If there's anything further I can assist you with, please don't hesitate to reach out. Best wishes with your new insurance provider!"
Candice Carter
March 5, 2024
1
out of
5
rating by Candice Carter
"This has been the worse experience of my life, in terms of canceling a policy. I have been trying to cancel my insurance policy since Feb 2, and I have received a late notice in the mail today, March 4th. I have called 6 times now, spoke to 3 supervisors and an underwriter and they still will not cancel my policy. Four notes has been made for Matt Willis to call me and still, no phone call. To say I am disappointed with the customer service with this individual and this company is an understatement. They have no problem in taking your money but heaven forbid you want to cancel your policy."
We responded:
"Hi Candice. We’re sorry you’ve had a frustrating experience! We don’t have any record of you calling our office directly so we were unaware of this issue. We would love to talk to you and remedy the situation. Please call our office at (972) 912-3000."
Blake Condren
February 8, 2024
5
out of
5
rating by Blake Condren
"Abbey is an associate at this State Farm office and she was amazing to work with. Highly responsive, readily available for phone calls and texts and super quick turn around on documents & quotes. Great experience!"
We responded:
"Blake, we love seeing reviews like this! It is a top priority in our office to provide great insurance options for our policyholders, and we are thrilled you are happy with your experience. Our office is there for you whenever you need us and is honored you have chosen our office to help protect what matters most."
P Luijpen
February 6, 2024
5
out of
5
rating by P Luijpen
"Quick professional assistance from Abigail. Thank you."
We responded:
"We're delighted to hear about your quick and professional assistance from Abigail. Thank you for choosing us, and we're here to help whenever you need!"
Lisa Marsh
January 18, 2024
5
out of
5
rating by Lisa Marsh
"Abby was amazing to work with! She responds quickly explained everything and was able to save us a lot of money!"
We responded:
"Lisa, thank you for your kind comments! It means a lot to our team. We appreciate your trust in us to take care of your insurance policies. Abby cares a lot about our customers."
Randy Rasmussen
January 12, 2024
5
out of
5
rating by Randy Rasmussen
"Excellent service!"
We responded:
"Randy, thank you so much for the positive rating! We enjoy working with you and greatly appreciate your business."
Shannon Banks
November 1, 2023
5
out of
5
rating by Shannon Banks
"Very helpful n understanding"
We responded:
"Thank you for the five-stars, Shannon! Our office is here for you whenever you need us and is honored you have chosen us to protect what matters most."
Ari Elle
October 12, 2023
5
out of
5
rating by Ari Elle
"Eric was very professional and personable. He was super prompt with the call back from my online quote and made the process to switch my auto insurance back to State Farm really smooth and stress free. Thank you Eric and keep up the excellence."
We responded:
"Thank you for the review, Ari! We are happy to hear that Eric was able to help you with your insurance needs. Your feedback is valuable to us and we appreciate the opportunity to provide you with high-quality insurance."
Sumit Bansal
September 28, 2023
5
out of
5
rating by Sumit Bansal
"Abbey helped me with end to end process. Being first auto insurance experience in US, you always have lot of questions. She answers all my questions very politely and made me understand all benefits. I will strongly recommend...."
We responded:
"Sumit, it was a joy working with you. Abbey is a wonderful member of our team, and we’re glad she was able to assist you with your insurance needs."