State Farm® Insurance Agent Matt Wills

"These agents go above and beyond! State Farm, if you are reading this, everyone should check under their seats because you all just got a pay raise!"

"Great office, great people. Definitely recommend for insurance!"

"I have been a client with Matt and the staff for over 4 years and I'm very happy with their service I definitely recommend them."

"Great people to get insurance from! Super nice and at the same time very professional."

"I love being insured by them. They treat you well, they're on top of their stuff. They follow up on something when they say they will."

"Karen McDonald was the absolute best . She assisted me in finding the correct insurance policy for my home. She walked me through the each ste and made the process as easy as possible. Highly recommending her to my friends and family."

"Jordan did an amazing job selling auto insurance to me. She was kind, professional, and made the process quick and easy. Would recommend this office to my family and friends!"

"Had a great experience at Matt’s State Farm location! Everyone was very helpful."

"Changing insurance is something I don’t do often because it’s a pain however, Eric ensured the process was smooth and pressure free. He patiently reviewed my current coverage and made sure it matched up with my new policy. Eric took the time to explain subtle differences as well as how to take advantage of plans to save additional money with car insurance.

If you’re looking to move to State Farm, Eric in Matt Wills’ agency is your guy!"

"Been with state farm for years and this office has been great. Jordan sold me my home insurance and was very knowledgeable. Highly recommended."

"This office does a great job taking care of their customers! I worked with Jordan and she made the process easy from start to finish."

"I am extremely happy with State Farm and my experience. Jordan did an amazing job selling car insurance to me. I would definitely recommend this office to anyone I know for now on. They have amazing people there."

"Very pleased to work with Olivia, she is very diligent and always responsive. Excellent service!"

"The agent I worked with was friendly and professional. The process was quick and neat."

"Olivia is the best in business and Matt Wills have been wonderful in helping me with my insurance needs. I will recommend them to anyone looking for insurance."

"Our experience with Karen to buy our new home insurance was great! She is so patient, caring, and I liked the way she explained everything on the quote. She offers us a really good deal, I can say the best offer we received after a week of shopping around!"

"I would like to share my experience with Matt Wills - State Farm office!! I have been a State Farm customer for almost 20 years and with Matt Wills for many, many years and have had nothing but the most amazing experience with the office! Olivia is the BEST ... so amazing to work with and accommodating!! I'm so impressed by the quality of service this office brings!! If I could give 10 stars, I would!!
Customer service is not like what it used to be but Matt Wills, Olivia and the rest of the office ... they have the best customer service and quality of service!! I'm a very happy customer!! : )"

"I was at the DMV office to renew my temp license plate. I found out my insurance was set to expire on the 20th day but they required a full 30 day coverage to renew my license plate.

I called Eric and he was immediately accessible over the phone, and was able to email me an updated insurance card that was accepted at the DMV office.

I appreciated that immediate accessibility, super responsiveness and quick turn-around so much especially when it was time sensitive! So I did not have to wait, or come back to the DMV that was 20 min drive from home. Thank you for your super service!"

"Eric is the bomb."

"Eric provided a very friendly experience. Detailed explanation on all the options"

"I’m sad to say that after 20 years with State Farm (in Dallas, Denver and back in Dallas) I am leaving them as a customer and it is due to the lack of care and poor management of this office.

Personally I’m in customer service industry and I do all that is in my power to be kind to people and not write negative reviews but I feel people need to be warned.

I was in an accident on 4/1 and not a single person from this office called to see if I needed any assistance.
The adjuster who was assigned to my claim spoke with me only once despite of the numerous messages that were left.
All paperwork for total loss was signed as soon as it was received on 4/8 and they sent a payment to my lender to pay the car off but remainder of the payment that went to me wasn’t sent until 4/12 after my numerous calls. But they canceled my rental for 4/15 so I had 3 days to finalize my purchase of the new vehicle. When I called for extension I was told they can’t to anything only adjuster can who refused to call me back.

When I called my agent for the assistance as I’ve never lost a vehicle, besides leaving a message to the adjuster, they advised me to cancel my insurance on the lost vehicle despite having a rental.

I finally purchased my vehicle but due to the “system failure” they were not able to finalize my new policy that they quoted me at $244 per month. They advised me to call every two hours on Saturday until finally telling me to call my agent Monday.
When I did and when I asked why I was advised to cancel a policy that could have carried for a few days on my new vehicle no apology or ownership was shown. I was faced with excuses.
They proceeded to tell me that they can’t see the quote given to me over the weekend and requested my VIN number. Few moments later they said oh well they quoted you incorrectly and your actual monthly payment is $301.
Thank you but no thank you.

I’m sad that people in this office found no need to own their mistakes and failure of their company that prevented me from obtaining a policy over the weekend.
There was no question of what can we do to keep you as a customer. They were just fine with me leaving after so many years.

Now GEICO who has better service, more perks on their app and better follow through has gained my business even though they are a bit higher."

"This has been the worse experience of my life, in terms of canceling a policy. I have been trying to cancel my insurance policy since Feb 2, and I have received a late notice in the mail today, March 4th. I have called 6 times now, spoke to 3 supervisors and an underwriter and they still will not cancel my policy. Four notes has been made for Matt Willis to call me and still, no phone call. To say I am disappointed with the customer service with this individual and this company is an understatement. They have no problem in taking your money but heaven forbid you want to cancel your policy."

"Abbey is an associate at this State Farm office and she was amazing to work with. Highly responsive, readily available for phone calls and texts and super quick turn around on documents & quotes. Great experience!"

"Quick professional assistance from Abigail. Thank you."

"Abby was amazing to work with! She responds quickly explained everything and was able to save us a lot of money!"